Customer support platform
Support that keeps customers happy.
Piviodesk helps SaaS teams resolve tickets faster and keep every customer in the loop - with one calm workspace for your whole support team.
Shared inbox · SLAs & routing · Knowledge base
Built for modern support teams
Multi-brand
Separate workspaces, one homeShared inbox
Claim, reply, resolveSLA & routing
Deadlines that stickInsights
Ops you can act onFaster
First responses
Clearer
Agent queues
Happier
Customer outcomes
One home
For your whole team
Features
Everything your support team needs
From first ticket to CSAT - without the chaos.
Multi-brand workspaces
Run separate support brands or products under one roof - each with its own team, branding, SLAs, and settings.
Separate teams, branding & SLAs
Isolated tickets and data per brand
One place to oversee them all
Tickets that stay clear
Status, priority, product tags, and attachments - with reply threads customers and agents both understand.
Knowledge base
Publish help articles, link them in replies, and turn resolved tickets into lasting answers.
SLA & routing
Set response policies and smart routing so the right agent picks up the right work before deadlines slip.
Support insights
Volume, backlog, aging, and CSAT - dashboards your ops lead can act on every morning.
Secure attachments
Customers and agents share files safely, with clear consent before anything leaves the browser.
Product tour
One platform for your whole support team
Agents, leads, and customers each get a focused workspace - without losing the shared desk underneath.
Agent inbox
Claim, reply, and resolve with clarity
A focused queue with status, priority, macros, and SLA timers so agents always know what matters next.
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Desk insights
Ops you can act on
Volume, backlog aging, CSAT, and SLA breach watch - KPI tiles and charts your desk lead can trust.
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Knowledge base
Turn resolutions into lasting answers
Draft, publish, and link help articles from the same product your agents already live in.
Book a demo
Team oversight
See every brand in one place
Stand up new support workspaces, manage plans and usage, and step in when a team needs a hand.
Book a demoWho it is for
Built for your whole support org
Customers, agents, and leads each get what they need - without the shared-inbox chaos.
Desk lead
Staff the team, set categories and SLAs, watch insights, and keep the queue healthy.
Book a demoOps / admin
Stand up workspaces, manage plans and usage, and support teams when they need a hand.
Book a demoHow it works
From first ticket to a healthy queue
Three steps to a calmer support operation.
01
Book a demo
Tell us about your team and brands. We walk you through the product and recommend a plan.
02
Staff & configure
Invite agents, set categories and SLAs, and connect secure file storage for attachments.
03
Support with clarity
Customers raise tickets; agents resolve them; insights keep the queue healthy.
Security
Trust you can take to a security review
Clear boundaries, role-based access, and file handling your customers can understand.
Separate workspaces
Each brand or product keeps its own staff, branding, tickets, and settings - no cross-talk.
Role-based access
Customers, agents, desk leads, and admins each see only what they need - no shared-inbox chaos.
Secure file handling
Attachments stay under your control. Upload flows show a clear consent notice before files leave the browser.
Modern sign-in
Password and Google sign-in, with sessions scoped to the right workspace and role.
Pricing
Simple plans that scale with your team
Starter, Growth, and Scale - book a demo and we will match you to the right tier.
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FAQ
Frequently asked questions
Piviodesk is a customer support platform for SaaS teams. Customers open tickets; agents and desk leads run the queue and knowledge base; admins oversee every workspace.
Yes. Each workspace stays separate - its own staff, branding, categories, SLAs, and settings - while you oversee them from one place.
Book a demo and we will set you up on the right plan. We walk through Starter, Growth, or Scale based on agents, ticket volume, and storage needs.
Your team connects secure object storage for attachments and avatars. Upload flows show a clear consent notice before files leave the browser.
Yes. Stand up as many workspaces as you need; each stays separate with its own staff, branding, and settings.
Book a demo
Talk to the Piviodesk team
Tell us about your support team, brands, and goals. We will walk you through the product and recommend a plan.
What to include
Your company, team size, and whether you care most about shared inbox, SLAs, knowledge base, or multi-brand support. We typically respond within one business day.
Ready for calmer support?
Book a demo, invite your team, and start resolving tickets with clarity.