Customer support platform
Tickets, SLAs, and answers in one desk.
Piviodesk helps SaaS teams resolve tickets faster and keep every customer in the loop - with one workspace for your whole support team.
Shared inbox · SLAs & routing · Knowledge base
Built for support teams
Multi-brand
Separate workspaces, one homeShared inbox
Claim, reply, resolveSLA & routing
Deadlines that stickInsights
Ops you can act onShared inbox
Claim and reply
SLAs
Response deadlines
Knowledge base
Published answers
Multi-brand
Separate workspaces
Features
Everything your support team needs
From first ticket to CSAT.
Multi-brand workspaces
Run separate support brands or products under one roof - each with its own team, branding, SLAs, and settings.
Separate teams, branding & SLAs
Isolated tickets and data per brand
One place to oversee them all
Tickets that stay clear
Status, priority, product tags, and attachments - with reply threads customers and agents both understand.
Knowledge base
Publish help articles, link them in replies, and turn resolved tickets into lasting answers.
SLA & routing
Set response policies and smart routing so the right agent picks up the right work before deadlines slip.
Support insights
Volume, backlog, aging, and CSAT - dashboards your ops lead can act on every morning.
Secure attachments
Customers and agents share files safely, with clear consent before anything leaves the browser.
Product tour
One platform for your whole support team
Agents, leads, and customers each get a focused workspace - without losing the shared desk underneath.
Agent inbox
Claim, reply, and resolve
A focused queue with status, priority, macros, and SLA timers so agents always know what matters next.
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Desk insights
Ops you can act on
Volume, backlog aging, CSAT, and SLA breach watch - KPI tiles and charts your desk lead can trust.
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Knowledge base
Turn resolutions into lasting answers
Draft, publish, and link help articles from the same product your agents already live in.
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Team oversight
See every brand in one place
Stand up new support workspaces, manage plans and usage, and step in when a team needs a hand.
Start free trialWho it is for
Built for your whole support org
Customers, agents, and leads each get what they need - without the shared-inbox mess.
Customer
Open tickets, follow replies, browse the knowledge base, and rate resolutions.
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Work a focused inbox - claim, reply, use macros, escalate, and draft help articles.
Start free trialDesk lead
Staff the team, set categories and SLAs, watch insights, and keep the queue healthy.
Start free trialOps / admin
Stand up workspaces, manage plans and usage, and support teams when they need a hand.
Start free trialHow it works
From first ticket to a healthy queue
Three steps to a working support queue.
01
Start with card or M-Pesa
Pick Starter, Growth, or Scale. Pay by card for a 14-day trial, or pay once with M-Pesa in KES - then invite your team.
02
Staff & configure
Invite agents, set categories and SLAs, and connect secure file storage for attachments.
03
Support the queue
Customers raise tickets; agents resolve them; insights keep the queue healthy.
Security
Trust you can take to a security review
Clear boundaries, role-based access, and file handling your customers can understand.
Separate workspaces
Each brand or product keeps its own staff, branding, tickets, and settings - no cross-talk.
Role-based access
Customers, agents, desk leads, and admins each see only what they need - no shared-inbox mess.
Secure file handling
Attachments stay under your control. Upload flows show a clear consent notice before files leave the browser.
Modern sign-in
Password and Google sign-in, with sessions scoped to the right workspace and role.
Pricing
Simple plans that scale with your team
Billed in KES. Card (Paystack) for a 14-day free trial, or M-Pesa pay-once. $ is approximate. Save ~10% with annual billing.
Card starts a 14-day free trial. We only charge when the trial ends unless you cancel.
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Billed in KES · card trial or M-Pesa pay-once · annual saves ~10% · cancel anytime
FAQ
Frequently asked questions
Piviodesk is a customer support platform for SaaS teams. Customers open tickets; agents and desk leads run the queue and knowledge base; admins oversee every workspace.
Yes. Each workspace stays separate - its own staff, branding, categories, SLAs, and settings - while you oversee them from one place.
Yes - with card (Paystack). Every plan can start a 14-day free trial. We ask for a card up front and only charge when the trial ends - cancel anytime before then and you will not be billed. M-Pesa is pay-once (no trial).
Plans are billed in KES. Pay yearly and save about 10% versus monthly (for example Growth is KES 208,000/yr · ~$1,609). Switch between monthly and annual anytime; changes apply at your next renewal.
Pay by card (Paystack) or M-Pesa, both via Imara360 in KES. Card supports trial and auto-renew; M-Pesa is pay-once. Cancel anytime from desk admin → Billing; access continues until the end of your paid period.
Your team connects secure object storage for attachments and avatars. Upload flows show a clear consent notice before files leave the browser.
Yes. Stand up as many workspaces as you need; each stays separate with its own staff, branding, and settings.
Talk to us
Questions before you start?
Tell us about your support team, brands, and goals. Or jump straight into a 14-day free trial from Pricing.
What to include
Your company, team size, and whether you care most about shared inbox, SLAs, knowledge base, or multi-brand support. We typically respond within one business day.
Start a trial or pay once with M-Pesa
Start with a card trial or M-Pesa pay-once, invite your team, and resolve tickets. Cancel anytime from Billing.