Agreement

By accessing Piviodesk (the marketing site or any portal), you agree to these terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

The service

Piviodesk provides customer support tooling across desks: ticketing, agent workspaces, desk administration, and platform oversight. Features available to a desk depend on its plan tier and configuration.

Accounts & acceptable use

You are responsible for activity under your accounts. You may not misuse the service, attempt unauthorized access, or upload unlawful or harmful content.

Plans & billing

Piviodesk plans (Starter, Growth, Scale) are billed in Kenya shillings (KES), monthly or annually, via Imara360 (Paystack card or M-Pesa). Any US-dollar figures shown in marketing are approximate. Annual billing is discounted about 10% versus twelve monthly payments. Card checkout may start a 14-day free trial that requires a valid payment card; unless you cancel before the trial ends, the plan converts to a paid subscription and the card on file is charged automatically. M-Pesa is pay-once and does not include a free trial. Subscriptions renew automatically each billing period until cancelled (card auto-renew). Cancellation takes effect at the end of the current paid period; you keep access until then. We do not store full card numbers. Fees already charged are generally non-refundable except where required by law or as we agree in writing for a specific case.

Disclaimer

The service is provided "as is" to the extent permitted by law. We work to keep portals available and secure, but we do not guarantee uninterrupted operation.

Contact

For terms questions, contact support@piviodesk.com.