Overview

Piviodesk is a multitenant customer support platform for SaaS teams. This policy explains what information we collect when you use the marketing site and the support portals, and how we use it.

Information we collect

Depending on your role, we may process account details (name, email), ticket content and attachments, usage metrics for desk plans, billing identifiers and subscription status, and technical logs needed to keep the service reliable.

• Account and profile information for customers, agents, and admins
• Support tickets, messages, and uploaded artifacts
• Desk configuration, audit events, and billing usage counters
• Subscription and customer identifiers from our payment partner (not full card numbers)

Payments

When you start a trial or subscribe by card, card details are collected and tokenized by our payment processor (Paystack, via Imara360). M-Pesa pay-once uses your phone number for STK prompts; we do not store M-Pesa PINs. We store subscription and customer identifiers, plan and billing cycle, trial and period dates, and billing status - not full card numbers.

How we use information

We use this information to provide support workflows, operate multi-desk tenancy, bill subscriptions, improve product quality, and meet security and compliance obligations. Desk admins may configure object storage (e.g. Cloudflare R2) for attachments; those files are stored under the desk's configured paths.

Sharing

We do not sell personal data. Data may be shared with infrastructure and payment providers that process it on our behalf (including Imara360 and Paystack), or when required by law.

Contact

Questions about privacy can be sent to support@piviodesk.com.